At ExpenseJoy, we understand that plans and business needs can change. This Cancellation and Refund Policy explains how you can cancel your subscription and how refund requests are handled.

Please review this policy carefully before cancelling your subscription or requesting a refund.

Free Trial

ExpenseJoy may offer a free trial that allows you to explore the available expense management features before choosing a paid subscription.

If you decide not to continue with a paid plan, you can cancel before the trial or applicable billing period ends to avoid the next subscription charge.

Subscription Plans Cancellations

ExpenseJoy offers two subscription plans:

• A Monthly plan, which is valid for one month.
• A Yearly plan, which is valid for one year.

The cancellation policies are part of the Terms and Services. Please read them carefully, along with this information, for a full understanding of the cancellation process.

If users face any issues, they can immediately contact the ExpenseJoy support team for effective solutions. Users may cancel their subscription at any time if they are not satisfied with the service. ExpenseJoy does not encourage clients to cancel their subscription plans unless they are dissatisfied with the support team’s service.

This cancellation process applies to both the Monthly and Yearly plans. The subscription will automatically renew at the end of the current period unless cancellation takes place before renewal.

Communication should be done through email or support tickets via our console for proper assistance.

Refund Policies

The refund policies are applicable only for the plus and business plans with purchases that are equal to or more than 1 year. To process the refunds efficiently, proper communication is needed. This refund request should be raised via email or through our website for a prompt response from our team.

We will refund the 100% money back to you if you are a new user and raise the refund request within 7 days of purchase.

The refund processing can take up to 7 business days, during which our team has to undergo essential procedures for a secure transaction. ExpenseJoy will not be responsible for the refund delay in your account that is caused because of Stripe. The date on which the refund is received depends on the payment terms.

Before requesting a refund, a proper reason must be communicated with us to avoid future issues.

All requests for cancellation and refund should be raised only via the email or the website provided by ExpenseJoy.

Payment Gateway

We want to ensure the payment process is as smooth as possible for you. After canceling your subscription, any applicable refund will be processed as follows:

Refund Process

• Refunds will be issued to the original payment method used for the subscription.
• Typically, payments are processed through Stripe or Google Play.
• You can expect to receive the refund within 5 business days from the cancellation date.
• Please note, in the future, payment methods may vary, and we will inform you if there are any changes to the available payment methods.

If you encounter any issues or need further assistance, please don't hesitate to reach out to our support team.

Changes to this Cancellation and Refund Policy

We possess all rights to revise these policies, so make sure to review this policy habitually. Modifications in these policies will be immediately notified on the website and properly communicated you and the acceptance is mandatory for all the users.

Contact Us

If you have questions about subscription cancellation or refund eligibility, please contact the ExpenseJoy support team.

Our team will review your request and assist you with the next steps.